Frequently asked questions.

We serve the Greater New Orleans Metro Area, including Orleans, Jefferson, and St. Bernard parishes. Use the zip code checker on our homepage to confirm we deliver to your address, or email us at hello@bin-go.net.

14 days, starting on your delivery date. We deliver before your move and pick up from your new address once you're settled. Need more time? Email us at hello@bin-go.net before your return date and we'll work something out.

Every package includes your bins, free delivery, and free pickup. Dolly quantities vary by package. Any additional charges are listed in our Terms of Service.

Email us at hello@bin-go.net and we'll put together a custom quote based on availability.

You don't pay when you submit your request. We confirm availability first, then send you a secure payment link via email within 24 hours.

For delivery, yes. Someone 18+ needs to be present. Pickup can be contactless. Just leave the bins accessible at your new address.

Yes. That's actually the whole point. We deliver to your old place and pick up from your new one.

Bins that come back broken, cracked, or contaminated are $12 each. If any bins are missing when we pick up, each missing bin is also $12. We photograph bin condition at delivery so everything is documented.

Late fees of $0.50 per bin per day apply from day 15 through day 30. After 30 days, the bins are yours to keep and no return is needed. Late fees don't apply to any days covered by a paid extension. If you've extended, late fees start the day after your extension ends, and the bins become yours 16 days later.

Every bin is cleaned and inspected between rentals. In New Orleans humidity, mold and odor can be a real issue with cardboard. Our plastic bins are wiped down before delivery so they arrive clean and ready to use.

No. BinGo NOLA provides the bins, delivers them, and picks them up. The packing, loading, and moving is all you. Think of us as your box supplier, not your moving crew. We are not a moving company and do not provide moving labor or transportation of your belongings.

Yes. Email us at hello@bin-go.net at least 24 hours before your return date and we'll arrange an extension based on availability. Extension rates are $15/week for Dorm, $25/week for Small, $40/week for Medium, $55/week for Large, and $70/week for Extra Large.

Life happens. If you need more time, email us at hello@bin-go.net before your return date and we'll work with you. For unplanned late returns, a fee of $0.50 per bin per day applies on days 15 through 30. If none of the bins have come back by then, they're yours to keep.

Yes. Cancel or reschedule at least 24 hours before your delivery date at no charge. Cancellations within 24 hours incur a $10 fee. If no one is there to receive the delivery, a $15 redelivery fee applies.