Frequently asked questions.

We serve the Greater New Orleans Metro Area, including Orleans, Jefferson, and St. Bernard parishes. Use the zip code checker on our homepage to confirm we deliver to your address, or email us at hello@bin-go.net.

The standard rental period is fourteen (14) consecutive calendar days beginning on your delivery date. We deliver before your move date and pick up from your new address once you're settled. Need more time? Email us at hello@bin-go.net before your return date and we'll work something out.

Every package includes the listed number of bins, free delivery, and free pickup. Dolly quantities vary by package. Additional charges apply only in the circumstances disclosed in our Terms of Service.

Email us at hello@bin-go.net and we'll put together a custom quote based on availability.

You don't pay when you submit your request. We confirm availability first, then send you a secure payment link via email within 24 hours.

For delivery, yes. Someone 18+ needs to be present. For pickup, we can arrange contactless collection if you leave the bins accessible at your new address.

Yes. That's actually the whole point. We deliver to your old place and pick up from your new one.

Bins returned broken, contaminated, or damaged beyond normal use may incur a $12 replacement charge per bin. If bins have not been returned by day 30, ownership transfers to you, and no additional replacement or buyout fee is charged beyond the original rental price and accrued late fees. We photograph bin condition at delivery so everything is documented and transparent.

If Equipment has not been returned within 30 days of the original delivery date, ownership transfers to you. No further return is required, and no additional fees will be charged beyond any accrued late fees.

Every bin is cleaned and inspected between rentals. In New Orleans humidity, mold and odor can be a real issue with cardboard. Our plastic bins are wiped down before delivery so they arrive clean and ready to use.

No. BinGo NOLA provides the bins, delivers them, and picks them up. The packing, loading, and moving is all you. Think of us as your box supplier, not your moving crew. We are not a moving company and do not provide moving labor or transportation of your belongings.

Yes. Email us at hello@bin-go.net at least 24 hours before your return date and we'll arrange an extension based on availability. Extension rates are $15/week for Dorm, $25/week for Small, $40/week for Medium, $55/week for Large, and $70/week for Extra Large.

Life happens. If you need more time, email us at hello@bin-go.net before your return date and we'll work with you. For unplanned late returns, a fee of $0.50 per bin per day applies on days 15 through 29. If the bins have not been returned by day 30, ownership transfers to you. No further return is required, and no additional replacement or buyout fee will be charged beyond the original rental price and accrued late fees.

Yes. Cancel or reschedule at least 24 hours before your delivery date at no charge. Cancellations within 24 hours incur a $10 fee.