The Rental Agreement
These Terms govern all rental transactions between BinGo and Customer for reusable plastic moving bins and any associated equipment (collectively, "Equipment"). The agreement is formed when BinGo confirms your rental request via email.
BinGo reserves the right to accept or decline any rental request at its sole discretion.
Rental Period & Extensions
The standard rental period is fourteen (14) consecutive calendar days beginning on the agreed delivery date and ending on the confirmed return date listed in your rental confirmation.
- Extensions are available in seven-day increments, subject to availability, and must be requested at least 24 hours before the scheduled return date by emailing hello@bin-go.net. Extension rates are $15 for Dorm, $25 for Small, $40 for Medium, $55 for Large, and $70 for Extra Large per seven-day extension. BinGo will confirm the applicable charge before approving the extension.
- Equipment returned after the agreed return date without a confirmed extension will incur a late fee of $0.50 per bin per day starting on day 15 through day 29.
- If Equipment has not been returned within 30 days of the original delivery date, ownership of the unreturned Equipment transfers to Customer. No further return is required, and no additional replacement or buyout fee will be charged beyond any rental and accrued late fees.
Late fees of $0.50 per bin per day are automatically charged to the credit card on file starting on day 15 through day 29. BinGo will notify Customer by email when a late charge is applied. If Equipment has not been returned within 30 days of the original delivery date, ownership of the unreturned Equipment transfers to Customer. No further return is required, and no additional replacement or buyout fee will be charged beyond any rental and accrued late fees.
Payment & Credit Card Authorization
After confirming availability, BinGo will email Customer a secure payment link and payment instructions. Payment must be completed by the deadline stated in the confirmation email. A rental is not reserved until any required payment is received.
- Customer authorizes BinGo and its payment processor to securely store a valid credit or debit card ("Card on File") for the duration of the rental period and for up to 30 days following Equipment return.
- Customer authorizes BinGo to charge the Card on File for rental fees, applicable late fees, damage fees, cancellation fees, and any other charges arising under these Terms.
- BinGo will provide written notice (email) before charging any fee beyond the originally quoted rental amount, except for late fees triggered by overdue Equipment.
- Customer is responsible for maintaining a valid card on file for the duration of their rental. Failure to do so does not relieve Customer of financial obligations.
Equipment Condition & Customer Responsibilities
Equipment is delivered in clean, functional condition. Customer agrees to:
- Use Equipment only for its intended purpose: packing and transporting personal household or business goods.
- Not expose Equipment to hazardous materials, chemicals, liquids, food waste, or biological material.
- Not sublet, lend, or transfer Equipment to any third party.
- Return Equipment in substantially the same condition as received, allowing for normal use.
- Ensure Equipment is accessible for pickup at the agreed return location and time.
- Equipment that is not accessible at the scheduled pickup time may be considered an unsuccessful pickup. Late fees will continue until Equipment can be retrieved.
Customer accepts responsibility for all Equipment from the time of delivery until the time of confirmed return pickup by BinGo. Customer bears all risk of loss, theft, or damage until Equipment has been physically retrieved and accepted by BinGo.
Damaged, Lost & Stolen Equipment
BinGo will inspect returned Equipment. Charges apply as follows:
| Condition | Charge |
|---|---|
| Normal wear & minor scuffs | No charge |
| Broken or damaged beyond normal use | $12.00 per bin |
| Bin reported stolen (with police report) | Waived (see theft policy) |
| Bin contaminated / biohazard (beyond use) | $12.00 replacement per bin |
| Late return (days 15-29) | $0.50 per bin per day |
| Not returned by day 30 | Ownership transfers to Customer. No additional replacement or buyout fee beyond accrued late fees. |
In the event of theft, Customer must file a police report and provide BinGo with the report number within 72 hours. BinGo reserves the right to verify theft claims before waiving replacement charges. Customer remains liable for replacement costs until a police report is received and verified.
All damage and replacement charges will be assessed within 5 business days of Equipment return and charged to the Card on File with email notice to Customer.
Cancellations & Rescheduling
- Cancellations made more than 24 hours before scheduled delivery: No charge.
- Cancellations made within 24 hours of scheduled delivery: $10.00 cancellation fee.
- No-shows (Customer unavailable at delivery): $15.00 redelivery fee applies to reschedule.
BinGo reserves the right to cancel or reschedule any delivery due to weather, vehicle issues, or circumstances beyond our control. In such cases, no cancellation fee applies to Customer.
Delivery & Pickup
BinGo provides delivery and pickup within the New Orleans metro service area. Delivery windows will be communicated via email confirmation. Delivery and pickup times are estimates and may vary due to traffic, weather, or other operational factors.
- Customer must ensure an adult (18+) is present at delivery and return, or make alternate arrangements confirmed in writing with BinGo.
- Equipment delivered or left unattended at Customer's request is at Customer's sole risk until retrieved by BinGo.
- BinGo is not responsible for Equipment once confirmed returned and accepted by our team.
No Moving Services Provided
BinGo provides bin rental, delivery, and pickup services only. BinGo is not a moving company and does not provide moving labor, packing services, loading, unloading, or transportation of Customer belongings.
Customer is solely responsible for packing, loading, unloading, and transporting their own goods. BinGo assumes no responsibility for any damage, loss, or injury arising from the Customer's moving process.
Limitation of Liability
BinGo's bins are designed for moving household and commercial goods. BinGo is not liable for:
- Damage to items packed inside bins due to improper packing by Customer.
- Loss of items packed inside bins.
- Delays caused by weather, traffic, or events outside BinGo's reasonable control.
To the fullest extent permitted by Louisiana law, BinGo's total liability to Customer arising from the applicable rental shall not exceed the total rental fees paid by Customer for that rental. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Governing Law & Disputes
These Terms are governed by the laws of the State of Louisiana. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Orleans Parish, Louisiana.
BinGo and Customer agree to attempt to resolve any dispute informally by email before initiating formal proceedings.
Severability & Non-Waiver
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
Failure by BinGo to enforce any provision shall not constitute a waiver of that provision.
Modifications to These Terms
BinGo reserves the right to update these Terms at any time. Updated Terms will be posted at bin-go.net and emailed to active customers. Continued use of BinGo services after notice constitutes acceptance of updated Terms.
Contact
All questions, disputes, and notices under these Terms must be submitted in writing to:
Email: hello@bin-go.net
Website: bin-go.net
Service Area: Greater New Orleans Metropolitan Area
Electronic Acceptance & Payment Authorization
By submitting a rental request, electronically accepting these Terms, or completing payment after receiving BinGo's confirmation, Customer acknowledges that Customer has read, understood, and agreed to these Terms.
By agreeing to the above, Customer also authorizes BinGo to charge the credit or debit card provided at checkout for any fees arising under these Terms, including but not limited to late fees, replacement fees, and cancellation fees. Card information is stored and processed securely through BinGo's payment processor and is not retained by BinGo directly.